SILAP was contacted by a client who had received an involuntary discharge letter from her provider agency. The client did not wish to stay with the current agency, as she felt that the relationship had become contentious, but she and her support coordinator needed time to find another agency.
The client requested assistance with an appeal, and SILAP enlisted DRLA staff. DRLA filed an appeal on behalf of the client. DRLA then drafted a motion to have the discharge letter dismissed, and it was granted. This gave the client time she needed to continue her search for a new provider agency.
The client requested that SILAP participate in a conference call with a provider willing to interview her. SILAP participated in the meeting, and the provider offered to take on the client. SILAP remained in touch with the client and her support coordinator to confirm that contracts were signed. The client reports satisfaction with her new agency, and with the assistance given by DRLA.
