The Client Assistance Program (CAP) provides assistance and information as well as advocacy to people with disabilities who are getting or applying for services under the Rehabilitation Act.
Programs included are Vocational Rehabilitation, Independent Living Services and Projects with private firms. Each state and territory in the US has its own program.
More Details:
The Client Assistance Program (CAP) helps Louisiana Rehabilitation Services (LRS) and American Indian Rehabilitation Services (AIRS) consumers and applicants to understand all their benefits and rights under the Rehabilitation Act of1973. When appropriate, and the issue is worthy CAP may assist consumers and applicants in pursuing legal, administrative or other appropriate ways to protect their rights. Your Rights as a consumer of LRS and AIRS are to:
- a fair and complete evaluation to determine eligibility;
- know why you may be considered ineligible for services;
- be a partner in planning the goals and services of your rehabilitation program
- prompt, equitable and adequate services
- confidentiality of records
- an appeals process
You may be eligible for CAP assistance if you:
- have applied for LRS/AIRS services
- are receiving LRS/AIRS services
- have been determined ineligible for LRS/AIRS services
- find that your LRS/AIRS program has been changed or stopped without your consent
- are dissatisfied with the services you are receiving, or have been denied certain services
- are experiencing problems with projects, programs and facilities providing services to you under the Rehabilitation Act; or
- are a parent, guardian or other advocate who is seeking assistance for a person who is eligible.
CAP can help:
- explain LRS and/or AIRS processes and clarify the rules, regulations, and procedures of the programs and how they affect you
- describe projects, programs and facilities providing services under the Rehabilitation Act
- advise you and service providers about ways to resolve problems that interfere with the rehabilitation process and delivery of services
- assist you, when appropriate, in taking the administrative and legal steps necessary to protect your rights
- assist the LRS and/or AIRS agency in identifying and removing program barriers
- refer you to other resources for services, if applicable
Videos:
DRLA’s Director of Community Advocacy Debra Weinberg, and Client Assistance Program (CAP) Manager, Glyn Butler, gave this presentation, entitled: “Transition: Preparing for Life After High School” as part of the Governor’s Office on Disability Affairs (GODA) Virtual Conference that took place from July 26th-29th, 2021. The theme was “Moving Forward, The Journey Ahead” and featured 20 sessions including the topics of: education, employment, self-determination, healthcare, emergency preparedness, youth advocacy and more.
To watch the full conference, please visit the Youtube channel for the Governor’s Office of Community Programs at: https://www.youtube.com/channel/UCNcGodSlBUhLcOmotMk7OEw/featured
